Refund Policy

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

• The item is unused and in the same condition that you received it.
• The item is in its original packaging with all tags and labels attached.
• You have proof of purchase (order number or receipt).
• The return request is initiated within 30 days of delivery.

3. Non-Returnable Items

The following items cannot be returned:

• Items that have been used, washed, or altered.
• Intimate apparel, swimwear, and undergarments (for hygiene reasons).
• Personalized or custom-made products.
• Perishable goods or items with expiration dates.
• Gift cards and downloadable products.
• Items marked as “Final Sale” at the time of purchase.

4. How to Initiate a Return

1. Contact us — email support@swiftdrop.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive instructions — our team will review your request and respond within 1–2 business days with return shipping instructions and a return authorization number.
3. Ship the item back — package the item securely and ship it to the address provided. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
4. Receive your refund — once we receive and inspect the returned item, we will process your refund.

5. Refund Timeline

After we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed within 5–10 business days. The refund will be applied to your original payment method. Depending on your bank or credit card company, it may take an additional 3–5 business days for the refund to appear in your account.

6. Exchanges

We do not process direct exchanges. If you would like a different size, color, or variant, please return the original item for a refund and place a new order. This ensures the fastest turnaround and the most accurate inventory management.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Include photos of the damage and your order number. We will arrange a free return shipment and send a replacement or issue a full refund — your choice.

8. Wrong Item Sent

If you received the wrong item, please contact us within 7 days of delivery. We will send the correct item at no additional cost and provide a prepaid return label for the wrong item.

9. Order Cancellation

You may cancel your order within 24 hours of placing it for a full refund, provided the order has not yet shipped. To cancel, email support@swiftdrop.com with your order number. Once an order has shipped, it cannot be cancelled and must go through the standard return process.

10. Contact Us

Have questions about our refund policy? We're here to help:

• Email: support@swiftdrop.com
• WhatsApp: Chat with us
• Contact page: swiftdrop.com/contact